FAQs

As the health and safety of our Card Members and colleagues is our top priority, in light of the spread of COVID-19 we are temporarily closing all The Centurion® Lounge locations, starting on Saturday, March 21, 2020. American Express will provide notice here and on the Amex Mobile App when locations reopen.

We look forward to reopening our lounges and welcoming our Card Members back as soon as we can. We appreciate your understanding during this time and apologize for any inconvenience this may cause.

We are open in the following airports:

• Dallas/Fort Worth International Airport (Terminal D, across from Gate D12 on the mezzanine), 5:30 am – 10 pm
• Hong Kong International (Terminal 1, Take the escalator just before Gate 61.), 5:30 am - 12:30 am
• IAH/Intercontinental Houston Airport (Terminal D, access via elevators near Gate D6) 5:30 am - 9 pm
• Las Vegas McCarran International Airport (Concourse D, opposite Gate D1), 5 am – 11 pm
• Miami International Airport (Concourse D, near Gate D12), 5 am - 10 pm
• New York's LaGuardia Airport (Terminal B, pre-security, on the upper level), Sunday - Friday 5:30 am – 8 pm, Saturday 5:30 am – 6:30 pm
• Philadelphia International Airport (Terminal A-West Near Gate A-14) 5 am - 9 pm
• Phoenix Sky Harbor International Airport (Terminal 4 across from Gate B22 on the upper level), 5:30am - 10pm
• San Francisco International Airport (Terminal 3, adjacent Gate F1/F2), 5 am – 11 pm
• Seattle-Tacoma International Airport (Concourse B, opposite Gate B3), 5 am - 10 pm

NOTE: FOR PLATINUM AND DELTA SKYMILES® RESERVE CARD MEMBERS ONLY
The Centurion Lounge is a day of departure lounge. We will not admit arriving Platinum and Delta Skymiles® Reserve Card Members with boarding passes for flights that have just landed. We will admit Platinum and Delta Skymiles® Reserve Card Members with layovers or connecting flights who produce proof of confirmed connecting flight (connections pertain to same airport).

We will not admit Platinum and Delta Skymiles® Reserve Card Members more than 3 hours before the departure time on the Platinum and Delta Skymiles® Reserve Card Member’s same-day, confirmed boarding pass. This does not apply to Platinum and Delta Skymiles® Reserve Card Members with a connecting flight.

Access to The Centurion Lounge is complimentary for global Platinum Card^®, Delta Skymiles® Reserve Card and Centurion^® Members.

To access The Centurion Lounge, the Card Member must present The Centurion agent with the following upon each visit: his or her valid Card, a boarding pass showing a confirmed reservation for same-day travel on any carrier and a government-issued I.D. Delta Skymiles® Reserve Card Members are only eligible to visit The Centurion Lounge when flying on a same-day Delta-marketed or Delta-operated flight.

For more information on access and guest policies, please view the Access page.

CARDS ELIGIBLE FOR COMPLIMENTARY ACCESS

Note: Certain Platinum Cards may display the name and/or logo of a third-party merchant or financial institution. For questions about eligibility of these Platinum Cards for complimentary access to The Centurion network, please call the number on the back of your Card.

The Centurion Lounge offers the following services and amenities at no additional cost once you enter the Lounge. All are available on a first-come, first-served basis and may not be reserved in advance. Certain services and amenities, such as conference rooms, family room and spa services, are subject to availability and are not guaranteed.

• Member Services Professionals available to assist with your current travel itinerary, book future travel, address Card inquiries, make restaurant reservations and handle other requests
• Fresh, seasonally-inspired fare developed in partnership with renowned local chefs
• Signature cocktails, premium spirits and curated wines
• High-speed Wi-Fi
• Semi-private workspaces
• Computer bar with printer/fax/copier
• TVs, magazines and newspapers
• Spa services*
• Wine tasting area*
• Conference room*
• Shower suites* For Lounges who offer Shower suites - Please note the shower is offered until one hour prior to closing and is subject to availability
• Family room*
• Luggage lockers*

  *Available in select locations.

Lost items are turned over to airport lost and found. If we can identify the owner of the item, we will attempt to contact him or her before delivering the item to airport lost and found.

We welcome service animals, emotional support animals and pets into Centurion Lounges. To ensure the comfort and safety of all of our guests, we ask that you please follow our policies for traveling with animals.

• Please note that some Centurion Lounge locations may have different requirements for pets, emotional support animals and service animals based on local laws and health department regulations. If you have any questions, please check with our front desk teams.
• Pets, emotional support animals or service animals are the responsibility of their owner. The Centurion Lounge and American Express are not responsible for any issues or incidents that arise from pets, emotional support animals or service animals being present in the lounge.

Guidelines for Pets & Emotional Support Animals

• Pets and emotional support animals are welcome in Centurion Lounges as long as they remain in their carriers and with their owners at all times.
• Pets and emotional support animals are not permitted on furniture. Likewise, we ask that owners do not bring their animals into food service areas (e.g., buffet line).
• Pets and emotional support animals are not permitted to urinate or defecate in the lounge, even if using a portable pet relief system. We ask that guests with pets use designated animal relief areas in the airport when visiting.
• Pets and emotional support animals must be clean, well-behaved, and under their owner’s control at all times.
• Pets and emotional support animals that bark or growl repeatedly, bite, or otherwise exhibit disruptive behavior may be removed from the lounge. We reserve the right to ask owners to remove animals from the lounge at our discretion.

Guidelines for Service Animals

• We welcome service animals.
• For service animals, a harness tag or vest indicating status as a service animal will help our lounge personnel.
• Service animals should remain with their owners at all times.
• Service animals should be kept on a leash or harness at all times (unless this impedes with the animal’s ability to perform its duties).
• Service animals are not permitted on furniture, but are permitted in the owner’s lap if necessary for the animal to perform its duties. Likewise, we ask that owners do not bring their animals into food service areas (e.g., buffet line) unless absolutely necessary.
• Service animals are not permitted to urinate or defecate in the lounge, even if using a portable pet relief system. We ask that guests with pets use designated animal relief areas in the airport when visiting.
• Service animals must be clean, well-behaved, and under their owner’s control at all times.
• Service animals that bark or growl repeatedly, bite or jump on guests, or otherwise exhibit disruptive behavior should be returned to a carrier or they may be removed from the lounge. We reserve the right to ask owners to remove animals from the lounge at our discretion.

We ask that all guests observe the following house rules. We reserve the right to deny entry to any guest, or require any guest to leave, due to conduct that is inappropriate or disruptive to other guests, at the discretion of the staff.

• Alcoholic beverages will not be served to anyone under 21 years of age or to anyone who appears to be intoxicated.
• Food and alcoholic beverages may not be brought into, or removed from, the premises.
• Smoking, chewing tobacco, smokeless tobacco and electronic cigarette use are not permitted.
• While visiting The Centurion Lounge, all guests must wear attire that is appropriate for a family environment.
• Airline, airport and industry employees are not permitted to enter while in uniform or while wearing branded apparel or company/airport identification badges. This includes employees of private and corporate aircraft and charter carriers.