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FAQs

What are The Centurion Lounge locations and hours?

We are open in the following airports:

  • Dallas/Fort Worth International Airport (Terminal D, across from Gate D12 on the mezzanine), 5:30 am – 10 pm
  • Hong Kong International (Terminal 1, Take the escalator just before Gate 61.), 5;30 am - 12:30 am
  • IAH/Intercontinental Houston Airport (Terminal D, access via elevators near Gate D6) 5:30 am - 9 pm
  • Las Vegas McCarran International Airport (Concourse D, opposite Gate D1), 5 am – 11 pm
  • Miami International Airport (Concourse D, near Gate D12), 5 am - 11 pm
  • New York's LaGuardia Airport (Terminal B, pre-security, on the upper level), Sunday - Friday 5:30 am – 8 pm, Saturday 5:30 am – 6:30 pm
  • Philadelphia International Airport  (Terminal A-West Near Gate A-14)  5 am - 9 pm 
  • San Francisco International Airport (Terminal 3, near Gate 74), 5 am – 11 pm
  • Seattle-Tacoma International Airport (Concourse B, opposite Gate B3), 5 am - 10 pm
Note: Depending on capacity, we may limit lounge access to within 3 hours of boarding pass departure time to ensure that all guests have an exceptional experience.
Who is eligible to visit The Centurion Lounge?

Access to The Centurion Lounge is complimentary for global Platinum Card® and Centurion® Members. 

To access The Centurion Lounge, the Card Member must present The Centurion agent with the following upon each visit: his or her valid Card, a boarding pass showing a confirmed reservation for same-day travel on any carrier and a government-issued I.D.

For more information on access and guest policies, please view the Access page.

PLATINUM CARDS ELIGIBLE FOR COMPLIMENTARY ACCESS


Note: Certain Platinum Cards may display the name and/or logo of a third party merchant or financial institution. For questions about eligibility of these Platinum Cards for complimentary access to The Centurion network, please call the number on the back of your Card.

What services and amenities does The Centurion Lounge offer?

The Centurion Lounge offers the following services and amenities at no additional cost once you enter the Lounge. All are available on a first-come, first-served basis and may not be reserved in advance. Certain services and amenities, such as conference rooms, family room and spa services, are subject to availability and are not guaranteed.

  • Member Services Professionals available to assist with your current travel itinerary, book future travel, address Card inquiries, make restaurant reservations and handle other requests
  • Fresh, seasonally-inspired fare developed in partnership with renowned local chefs
  • Signature cocktails, premium spirits and curated wines
  • High-speed Wi-Fi
  • Semi-private workspaces
  • Computer bar with printer/fax/copier
  • TVs, magazines and newspapers
  • Spa services*
  • Wine tasting area*
  • Conference room*
  • Shower suites*  For Lounges who offer Shower suites - Please note the shower is offered one hour prior to closing and is subject to availability
  • Family room*
  • Luggage lockers*

    *Available in select locations.

What if I lost an item or left it behind?

Lost items are turned over to airport lost and found. If we can identify the owner of the item, we will attempt to contact him or her before delivering the item to airport lost and found.

What are The Centurion Lounge house rules?

We ask that all guests observe the following house rules. We reserve the right to deny entry to any guest, or require any guest to leave, due to conduct that is inappropriate or disruptive to other guests, at the discretion of the staff.

  • Alcoholic beverages will not be served to anyone under 21 years of age or to anyone who appears to be intoxicated.
  • Food and alcoholic beverages may not be brought into, or removed from, the premises.
  • Smoking, chewing tobacco, smokeless tobacco and electronic cigarette use are not permitted.
  • Airline, airport and industry employees are not permitted to enter while in uniform or while wearing branded apparel or company/airport identification badges. This includes employees of private and corporate aircraft and charter carriers.
Can I bring my pet into The Centurion Lounge?

We welcome service animals and pets into Centurion Lounges. To ensure the comfort and safety of all of our guests, we ask that you please follow our policies for traveling with animals. 

  • Please note that some Centurion Lounge locations may have different requirements for pets and service animals based on local laws and health department regulations. If you have any questions, please check with our front desk teams.
  • Pets or service animals are the responsibility of their owner. The Centurion Lounge and American Express are not responsible for any issues or incidents that arise from pets or service animals being present in the lounge.

Guidelines for Pets

  • Pets are welcome in Centurion Lounges as long as they remain in their carriers and with their owners at all times.
  • Pets are not permitted on furniture. Likewise, we ask that owners do not bring their animals into food service areas (e.g., buffet line).
  • Pets are not permitted to urinate or defecate in the lounge, even if using a portable pet relief system. We ask that guests with pets use designated animal relief areas in the airport when visiting.
  • Pets must be clean, well-behaved, and under their owner’s control at all times.
  • Pets that bark or growl repeatedly, bite or jump on guests, or otherwise exhibit disruptive behavior should be returned to their carrier or they may be removed from the lounge. We reserve the right to ask owners to remove animals from the lounge at our discretion.

Guidelines for Service Animals

  • We welcome service animals for guests with disabilities and emotional support needs.
  • For non-emotional support service animals, a harness tag or vest indicating status as a service animal will help our lounge personnel.
  • For emotional support animals, we follow the same guidelines as major air carriers. Guests must provide appropriate documentation in accordance with Department of Transportation policies.
  • Service animals should remain with their owners at all times.
  • Service animals should be kept on a leash or harness at all times (unless this impedes with the animal’s ability to perform its duties).
  • Service animals are not permitted on furniture, but are permitted in the owner’s lap if necessary for the animal to perform its duties. Likewise, we ask that owners do not bring their animals into food service areas (e.g., buffet line) unless absolutely necessary.
  • Service animals are not permitted to urinate or defecate in the lounge, even if using a portable pet relief system. We ask that guests with pets use designated animal relief areas in the airport when visiting.
  • Service animals must be clean, well-behaved, and under their owner’s control at all times.
  • Service animals that bark or growl repeatedly, bite or jump on guests, or otherwise exhibit disruptive behavior should be returned to a carrier or they may be removed from the lounge. We reserve the right to ask owners to remove animals from the lounge at our discretion.